Terms & conditions

1. Who you are contracting with

Baseline Motors Ltd, registered in England and Wales, company number 17423087. Contact details are on our contact page.

2. Prices

The price shown on a listing is the total price of the vehicle itself. We charge no compulsory administration fee, no documentation fee and no preparation fee, and the price of the car does not change according to how you pay for it.

Optional extras are separate from that price and are quoted separately: extended warranty cover, delivery beyond 20 miles from us, paint and fabric protection, GAP insurance, private plate transfers and any accessory fitted at your request. These are charged only where you ask for them and are always priced before you commit.

Prices include VAT where the vehicle is sold under the VAT margin scheme. A price is an invitation to treat, not an offer: it is not binding on us until a contract of sale is made under clause 4, and we may change or withdraw a listed price at any time before that.

Where a price is wrong through an obvious clerical or system error — a missing digit, a misplaced decimal — we are not obliged to sell at it, and we may withdraw or correct the listing. If you have paid a deposit against a price we then correct, you may take the car at the corrected price or have the deposit back in full, without the deduction in clause 3.

3. Reserving a car

A £100 deposit reserves a vehicle for 48 hours and takes it off sale. During that period the price is held and we will not sell the car to anyone else. The deposit is not a fee: it comes off the purchase price in full when you complete.

Reserving is not a commitment to buy, and what happens if you withdraw depends on when:

• within the first 24 hours, the deposit is refunded in full;
• after that, we retain £50 toward the cost of taking the car off sale and refund the balance. That figure is a genuine estimate of what the hold costs us, not a penalty, and it is shown to you before you pay;
• if the car turns out to be materially different from its description, or we withdraw it for any reason, you get the whole deposit back whenever you tell us — the deduction does not apply.

After 48 hours, if we have not heard from you, the reservation lapses, the car goes back on sale and the balance of the deposit is refunded on the same basis.

4. When the sale is made

A contract of sale exists once you have paid in full or signed a finance agreement, and we have handed over the vehicle. Until then either of us can walk away, subject to the deposit terms above.

5. Your right to cancel a distance sale

If you buy without visiting us in person — over the phone, by email or through this site, with the car delivered to you — the Consumer Contracts Regulations 2013 give you 14 days from the day you receive the vehicle to cancel, for any reason at all.

Tell us within those 14 days and we will refund you within 14 days of the vehicle coming back to us, or of you supplying evidence that you have sent it — we are entitled to withhold the refund until one of those has happened, and we will. You are responsible for returning the car and for the cost of doing so, or we can collect it and charge the delivery cost.

You may inspect and try the car as you reasonably would before buying in person. Use beyond that reduces what we can refund, and we will deduct for it. As a guide to where that line sits, we treat more than 250 miles covered since delivery, or any new damage, missing equipment, smoke, pet or valeting damage, as use beyond inspection, and we deduct the resulting reduction in the vehicle’s value together with the cost of putting it back to the condition it left in. We will itemise any deduction in writing.

This right is in addition to everything on our warranty and rights page, not instead of it.

6. Part exchange

Any valuation we give before seeing the car is indicative only. It is based entirely on what you tell us, it is not an offer, and it is subject to physical inspection, to the mileage and condition on the day, and to the trade market at the time. Indicative valuations are valid for 7 days and we may revise or withdraw one at any point before a part-exchange is agreed in writing.

Where an inspection changes the figure we will tell you what changed and why before anything is signed, and you are free to walk away at that point.

You must own the vehicle outright or tell us what is outstanding on it. We settle finance directly with your lender.

7. Delivery

Delivery dates are estimates given in good faith and are not of the essence of the contract. We are not liable for delay caused by anything outside our reasonable control, including transport failure, weather, or a delay by your lender or insurer. If we cannot deliver within 30 days of the agreed date and you no longer want to wait, you can cancel for a full refund.

Risk in the vehicle passes to you on delivery; ownership passes only once we have received cleared funds in full. You must be present, insured and able to take the car at the agreed time. Where a delivery fails because nobody is there or the car cannot be handed over, we may charge the reasonable cost of the wasted journey and of re-attempting it.

8. Description of vehicles

We publish the full MOT history, ownership record and specification for every car, and we describe faults we know about. Photographs are of the actual vehicle, not a stock image. Colours can render differently between screens.

Mileage is stated as displayed on the odometer and as recorded in the DVSA test history. Neither we nor any dealer can independently verify that a recorded mileage is genuine, so it is not warranted as correct and you should satisfy yourself of it — the full MOT record is published on the listing precisely so that you can. Where a record has a gap we say so on the listing rather than leaving you to notice.

Specifications, equipment lists and performance or economy figures are taken from the manufacturer’s data for the model and are a guide, not a term of the contract. Where a specific item of equipment matters to you, ask us to confirm it on that individual car before you commit and we will.

9. Your legal rights

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, and nothing in them is intended to. If any term here conflicts with those rights, those rights win. They are set out in plain terms on our warranty page.

10. Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — including your rights under the Consumer Rights Act 2015.

Subject to that, our total liability in connection with a vehicle is limited to the price you paid for it, and we are not liable for indirect or consequential loss. That includes loss of earnings or profit, the cost of alternative transport or hire, recovery and storage charges, missed appointments or bookings, and any loss arising from work carried out on the car by anyone else without our prior authorisation under the warranty terms.

11. Complaints

Our complaints procedure sets out how to raise something and what happens next, including how to escalate beyond us.

12. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may bring proceedings in your own courts.